We are Utilitrack Limited and our address is Mayfair House, Lurke Street, Bedford MK40 3HZ.
You can contact us by post at the above address, by email to firstname.lastname@example.org or by telephone on 0113 397 0331.
We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
During the use of our website, you may find advertising or other content directs you to websites outside of utilitrack.co.uk (third party sites). We do not control these third party sites and encourage you to familiarise yourself with those sites own Privacy Policies, particularly before providing them with any personal information.
Processing of your Personal Information
When you visit our site, fill out a form or engage with us in any way in connection with our services, we may collect certain personal information from you, in a variety of ways;
Information you enter on our website is stored on servers hosted by “Host Europe GmbH” and is physically located within the European Union. This information or information gathered other than by our website, may be transferred to our internal systems located within the United Kingdom. Some personal information may be transmitted to us via our email hosting provider, 1&1 Internet AG which is located within the European Union.
From time to time, it may be necessary to process personal information outside of the European Union and where it is necessary to do this, we will ensure that adequate technical and organisational measures are taken to ensure those providers adhere to our own contractual requirements, and appropriate UK and EU law.
Our website does not use any first or third-party “cookies” for any purpose and therefore your browser settings should not affect the functionality of our website and no personal information is stored by us on your device(s).
Security and Data Protection
Utilitrack Ltd take the privacy and security personal information very seriously. We will ensure that only those persons who need access to your information have access to it, and that all access is made and monitored in accordance with our Information Security policy.
Where it is necessary to share your personal information outside of our business, we will take all reasonable precautions and measures to ensure that the recipients of that data adhere to all relevant UK and EU laws, especially if those recipients are located outside of the European Union.
How do we use your information?
When we process your personal information, we will do so either;
under our obligation to you to negotiate or enter into a contract of service with you; or
with your explicit consent to do so.
When we process data as part of negotiating or entering into a contract with you as your commercial energy supply broker, we do so in order to;
As part of the provision of this contract, we may also obtain your consent in order for us to;
Sharing your personal information
Other than for the purposes identified above in the provision of our brokerage services to you, we do not share, sell, trade, or rent your personal information with any third party, except where we are lawfully required to do so by EU or UK law.
You can ask us if we hold information about you, and if we do, you have the right to view it or receive a copy of it in a permanent form.
If there is an error in the data we hold about you, you can ask us to correct that error.
Where we process your personal data on the basis of “consent”, you may revoke that consent at any time and we will explain to you any effect this may have on our ability to service our contract with you.
You may ask us or expect us, to stop processing your personal information for a period of time where you believe we are processing it unlawfully, or where there are errors in the information.
You may ask us to permanently erase any information we hold about you where it is processed on the basis of your consent, or process in your own, our own, or another party’s Legitimate Interest.
You may ask us to provide you with a machine-readable copy of all personal information we hold about you that you can pass to another provider, or you may ask us to supply this directly to another provider on your behalf.
Your Right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can investigate and address your complaint.
In the event we are unable to address your complaint to your satisfaction, you have the right to complain to the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or by writing to them at:
Information Commissioner's Office
We will update the version number and date of this document each time it is changed.
UT GDPR policy version 2, dated 5th June 2018
Tel: 0844 770 7808 | Email: email@example.com